Fay Servicing, LLC, is licensed by the Hawaii Department of Financial Institutions. Compl aints regarding th e servicing of your mortgage should be sent to the Co mmission er at the following website: https://cca.hawaii.gov/dfi/file-a-complaint/ .
For Residential Mortgage Loans on Real Estate Located in New York
Complaints regarding the servicing of your mortgage should be sent to the New York State Departme nt of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website https://www.dfs.ny.gov .
Fay Servicing, LLC, provides free language translation services to people whose preferred language is not English. If you need these services, call F ay Servicing, LLC, at 1-800-495-7166 . Documents provide d will be provided in English. A translation and description of commonly used debt collection terms is available in multiple languages on the NY Consumer Affairs Department’s website https://www.nyc.gov/dca .
For Residential Mortgage Loans on Real Estate Located in Texas
Complaints regarding the servicing of your mortgage should be sent to the Texas Department of Savings and Mo rtgage Lending: 2601 N. Lamar, Suite 201, Austin, TX 78705. A toll-free consumer hotline is available at 1-877-276-5550 .